Delphi | Leading Specialist Healthcare Centre – Caregiver Advisor

Leading Specialist Healthcare Centre – Caregiver Advisor - CXO Meeting Intelligence

Healthcare

Middle East

Azure API Management, MS Agent Framework, ACS, Compass APIs

Caregiver Advisor - CXO Meeting Intelligence

A Microsoft Teams-native AI advisory solution designed to assist senior leaders during live meetings and chat interactions by delivering concise, context-aware insights grounded in organisational knowledge. The advisor supports both voice-based interactions in Teams meetings and text-based chat, powered by secure retrieval from SharePoint repositories and historical transcripts — with centralised governance through an Admin Centre enabling persona-driven behaviour and full auditability.

Identifying the unique obstacles that hinder progress and uncovering the root causes behind complex business problems.

Senior leaders needed real-time, context-aware insights during live meetings without disrupting their workflow or requiring them to switch between platforms or systems.

Providing concise, reliable responses grounded in organisational knowledge during time-sensitive executive discussions required a system that could process voice and text inputs simultaneously.

Manual interpretation of knowledge sources during meetings was inefficient and inconsistent, limiting the quality and speed of executive decision-making in live settings.

Configuring and managing advisory agents — including naming, trigger phrases, and web search settings — required a centralised control mechanism that did not exist.

Ensuring governance, security, and full auditability of all advisor interactions within the Microsoft Teams environment was a critical compliance requirement for the organisation.

Developing strategic, innovative solutions designed to address each challenge with precision, ensuring measurable impact and long-term success.

Built a Microsoft Teams-native advisory solution enabling senior leaders to receive real-time, context-aware insights during meetings and chat without disrupting their workflow.

Implemented intelligent processing that evaluates both voice and text inputs, retrieves relevant information from SharePoint repositories and historical transcripts, and generates concise, executive-ready responses.

Consolidated knowledge from multiple sources into clear and actionable outputs, reducing the need for manual interpretation during time-sensitive executive discussions.

Delivered a seamless Teams experience allowing natural interaction through voice triggers in meetings and conversational chat without any context switching required.

Provided centralised administrative controls to manage users, configure advisor behaviour, maintain knowledge sources, and monitor system usage with full auditability.

Delivering tangible results that drive operational efficiency, data trust, and sustained business value for the organisation.

Senior leaders can now access insights instantly during live meetings, improving responsiveness and decision-making efficiency in real time.

Context-driven intelligence adapts responses based on conversation flow, user intent, and historical context, ensuring relevance and clarity in every interaction.

Full integration within Microsoft Teams allows users to interact naturally without disrupting meetings or workflows, improving the quality of executive collaboration.

Responses grounded in approved knowledge sources deliver standardised and explainable insights, ensuring consistency and reliability across all advisor interactions.

Centralised governance, security controls, and audit capabilities provide a scalable foundation for future expansion of advisory capabilities across the organisation.

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